Founding 10 · First 10 customers lock in $99/mo for 12 months.
Cinch
Getting started

Your first 7 days on Cinch.

From the moment you sign up to the moment your members start booking on their phones — exactly what happens, in what order, and who does what.

Last updated May 14, 2026·By the Cinch team

Day 0 — sign up

Visit usecinch.com/signupand fill out the 5-step wizard. You’ll choose a subdomain (e.g.members.yourgym.com), confirm your plan (Cinch Standard $249/mo flat, the Founding 10 deal at $99/mo if seats are open, or talk to us about Enterprise), and submit a basic profile of your operation.

Within an hour we provision your tenant: a dedicated subdomain, the owner login, default membership tiers for your vertical, and a starter schedule. You’ll get a welcome email with your sign-in link and a calendar invite for the kickoff call.

One flat plan
Cinch Standard is $249/mo flat — every feature included, zero transaction fees. The Founding 10 deal locks $99/mo for 12 months if you’re among the first 10 paying customers. Public + muni golf courses can use a $0/mo pass-through plan instead.

Days 1–3 — migration & setup

We send you a canned data-export email for your current vendor (Mindbody, ForeUP, MemberSports, Rock Gym Pro, Club Life, etc.). Forward it; they send the CSV; we import.

  1. 1
    Export your member roster
    Most vendors export from Settings → Data → Export. We’ll walk you through your specific vendor on the kickoff call.
  2. 2
    Send us your schedule
    Your current class/tee/court schedule. Doesn’t need to be pretty — a screenshot or CSV both work.
  3. 3
    Brand the member app
    Logo, colors, app icon, welcome email copy. See Branding & white-label for the full guide.
  4. 4
    Connect Stripe
    Link your existing Stripe account via Stripe Connect — payouts go straight to your bank. (If you’d rather not run your own Stripe, we can handle payments end-to-end on Cinch Standard and settle to you on a regular schedule.)

Days 4–6 — soft launch

You and your team log in. We schedule a 2-hour training session (Zoom or in person if you’re in the Salt Lake area) covering:

  • Daily front-desk flow (check-ins, day passes, member lookup)
  • How instructors mark attendance from their phone
  • How managers handle billing recovery and at-risk members
  • The AI concierge: what it does, what to delegate to it
  • Reporting: the four numbers to watch on Monday morning

During this phase, your old system stays running. Cinch runs in parallel. New bookings can flow through either; we’ll reconcile.

Run a single class through Cinch first
Pick one class (or one tee-time block, or one court) and run it fully on Cinch — booking, check-in, after-class email. You’ll catch any data-mapping issues with low stakes before flipping the whole operation over.

Day 7 — go live

We send your members a launch email from your domain: “Here’s our new member app, here’s how to log in.” You cancel your old vendor at their next renewal. Your front desk runs on Cinch full-time from this point on.

What good looks like at Day 14
By two weeks in, ~70% of your members have logged into the new app at least once. Your front desk is checking in members 30% faster. The AI concierge is fielding 40+ questions/day that used to land on someone’s phone. You’re not thinking about software anymore.
Keep reading
For owners
What to monitor, how to price, when to expand.
For managers
Day-to-day operations and member retention.
Branding & white-label
Make Cinch look like your gym, not ours.
Billing & payments
Stripe Connect, refunds, failed-payment recovery.