Your first 7 days on Cinch.

Visit usecinch.com/signupand fill out the 5-step wizard. You’ll choose a subdomain (e.g.members.yourgym.com), pick a pricing track (Pay-as-you-go or All-Inclusive), and submit a basic profile of your operation.

Within an hour we provision your tenant: a dedicated subdomain, the owner login, default membership tiers for your vertical, and a starter schedule. You’ll get a welcome email with your sign-in link and a calendar invite for the kickoff call.

We send you a canned data-export email for your current vendor (Mindbody, ForeUP, MemberSports, Rock Gym Pro, Club Life, etc.). Forward it; they send the CSV; we import.

1. 1
   Export your member roster

   Most vendors export from Settings → Data → Export. We’ll walk you through your specific vendor on the kickoff call.
2. 2
   Send us your schedule

   Your current class/tee/court schedule. Doesn’t need to be pretty — a screenshot or CSV both work.
3. 3
   Brand the member app

   Logo, colors, app icon, welcome email copy. See Branding & white-label for the full guide.
4. 4
   Connect Stripe

   If you’re on Pay-as-you-go, link your existing Stripe account via Stripe Connect. If you’re on All-Inclusive, skip this — payments flow through our Stripe.

You and your team log in. We schedule a 2-hour training session (Zoom or in person if you’re in the Salt Lake area) covering:

• Daily front-desk flow (check-ins, day passes, member lookup)
• How instructors mark attendance from their phone
• How managers handle billing recovery and at-risk members
• The AI concierge: what it does, what to delegate to it
• Reporting: the four numbers to watch on Monday morning

During this phase, your old system stays running. Cinch runs in parallel. New bookings can flow through either; we’ll reconcile.

We send your members a launch email from your domain: “Here’s our new member app, here’s how to log in.” You cancel your old vendor at their next renewal. Your front desk runs on Cinch full-time from this point on.