When you visit Cinch’s marketing site at usecinch.com, we log basic request information (IP address, user agent, page referrer) for security and analytics purposes. We don’t sell this data.

When you create a tenant via the onboarding flow, we collect the information you provide directly: business name, vertical, email, phone (optional), location, brand preferences, membership-software vendor, approximate member count.

When your members use a Cinch-powered portal, we process their data on your behalf as a Data Processor under your Tenant Agreement. Member data belongs to YOU, the tenant, not to us. We don’t cross-sell member lists, we don’t mine member data for our own purposes, and we don’t share it with third parties except as needed to provide the service (e.g., Stripe for payment processing).

• We don’t sell your data or your members’ data.
• We don’t run a member marketplace that charges fees on member bookings.
• We don’t serve third-party ads in your member app.
• We don’t share member data across tenants. Each tenant’s data is isolated at the database layer.

We use a handful of well-known infrastructure providers to run Cinch. They each have their own privacy policies covering the data they process on our behalf:

• Vercel (hosting + edge functions)
• Neon (Postgres database)
• Stripe (payment processing)
• SendGrid (transactional email)
• Anthropic via Vercel AI Gateway (AI concierge inference)
• Cloudflare R2 / Vercel Blob (image storage)

Tenants can export their full member data via the admin dashboard or the API at any time. On account closure, we return your data and delete our copy within 30 days. Members themselves can request export or deletion of their personal data by emailing privacy@cinch.club or by contacting their club directly.

We use first-party cookies to keep you signed in. We use Vercel Analytics for aggregate page-view stats. We don’t use Google Analytics, Facebook Pixel, or other third-party trackers.

Privacy questions: privacy@cinch.club. General contact: bryce@gullstack.com.