Cinch is software that lets you run your business. You pay us either $0/mo + 0.5% per Stripe Connect transaction, or $199/mo flat, or a custom Enterprise rate. We host your tenant, you own your data, you own your member relationships. Either side can cancel any time.

By signing up for a Cinch tenant, you (the “Customer”) agree to these terms with GullStack LLC, the operator of Cinch (the “Service”). If you sign up on behalf of a business, you confirm you have authority to bind that business to these terms.

You’ll pick one of three pricing tracks at signup:

• Pay-as-you-go. $0/mo base + 0.5% application fee on transactions routed through your connected Stripe account. You pay nothing if you process nothing.
• All-Inclusive. $199/mo flat, billed monthly. No transaction fees beyond standard Stripe processing rates (which Stripe charges, not us).
• Enterprise. Negotiated rate per signed order form. Custom-quote per customer.

You can switch tracks at any time. Pricing changes take effect on the next billing cycle. We’ll give you at least 30 days notice before changing the published rate; you can cancel if you don’t agree.

Member data, booking history, payment records, and any content you create in Cinch are your data. We’re a Data Processor; you’re the Data Controller. You can export everything via the admin or the API at any time.

We don’t solicit your members for our other tenants. We don’t cross-promote a competing club to your customers. We don’t run a marketplace that charges your members fees to book with you.

Cancel any time from the admin dashboard or by emailing bryce@gullstack.com. On cancellation we’ll export your data, deliver it to you within 7 days, and delete our copy within 30 days. No cancellation fee, no exit penalty. The All-Inclusive monthly fee is non-refundable for the current month.

We aim for high uptime but don’t offer an SLA on Pay-as-you-go or All-Inclusive tracks. Enterprise customers get a written SLA in their order form. We host on Vercel + Neon; their infrastructure availability is the practical floor for ours.

If you’re on the Pay-as-you-go track, you’ll connect your own Stripe account. Stripe’s Connected Account Agreement governs the relationship between you and Stripe. We charge our 0.5% application fee via Stripe’s `application_fee_amount` field on each charge; it’s automatically routed to our platform Stripe account at settlement. You never write us a check.

Don’t use Cinch to run an illegal business, scam your members, send spam, or violate Stripe’s Acceptable Use Policy. We reserve the right to suspend tenants that violate these rules with reasonable notice. Adult content, illegal gambling, and similar verticals are out of scope; ask us first if you’re uncertain.

Cinch is provided “as is.” To the maximum extent permitted by law, GullStack LLC’s aggregate liability under these terms is limited to the fees you paid us in the 12 months preceding the claim. We’re not liable for consequential, incidental, or punitive damages. If you’re an Enterprise customer with a signed order form, that order form’s liability terms control instead.

These terms are governed by the laws of the State of Utah. Disputes go to a court in Salt Lake County, Utah, unless both parties agree otherwise in writing.

We’ll post material updates to these terms at least 30 days before they take effect, both on this page and via email to your tenant’s owner address. Continued use after the effective date is acceptance.

Questions: book a call or email bryce@gullstack.com.