Behind the desk.

The kiosk view at /admin/kiosk is tuned for the iPad on your counter. Three sections:

• Check-in queue— left side. Members who’ve scanned their QR appear here in real time. Their photo + name + today’s class shows up; you say hi, they walk in.
• Day-pass / drop-in— middle. A non-member walks up; you take payment + their email, and they’re in the system for the day.
• Member lookup — right. Search by name, phone, or email. Pull up their account in 2 seconds for any question.

1. 1
   Member scans their phone QR at the door

   Their face + name pop up on your screen. The QR rotates every 60s so screenshots can’t be reused.
2. 2
   You confirm the check-in

   Tap their name. If they’re here for a class, you’ll see which one and whether they’re on the roster or waitlist.
3. 3
   Done

   Their visit is logged. Instructor sees them on the class roster automatically. Owner sees the visit in retention metrics.

1. 1
   Tap 'Day pass' on the kiosk

   Pick the type (day pass, class drop-in, week pass — whatever your club offers).
2. 2
   Enter the visitor's name + email

   Email is required so we can send them a receipt + a free-trial offer if your club has one configured.
3. 3
   Take payment

   Card on the reader, Apple Pay tap-to-pay, or cash. All three flow into the same payment record.
4. 4
   They're in

   Cinch creates a guest-record for them. If they come back later and want to join, their visit history rolls into their member account automatically.

Three common cases and what to do:

• Member wants a class refund(no-show was within policy): pull up their account → recent bookings → tap the booking → “Refund + credit.” Choose refund-to-card or credit-to-account. They get a confirmation email.
• Member disputes a charge(claims they didn’t authorize it): same path. If you can see a check-in for the charged date, mention it — usually closes the conversation. Otherwise refund and flag for your GM to review.
• Member wants to pause their membership: the member can do this themselves from their app. If they ask you to, open their account → membership → pause. Pick the pause length, save.

A lot of members ask the AI in-app before they ask you in person. That’s a good thing. It means your conversations at the desk are the ones that actually need a human — a hello, a membership upgrade, a complaint, a great class story.

When you DO see an AI conversation flagged to your queue, it’s because the member asked something Cinch couldn’t answer confidently. Treat those as priority — they’re your AI’s “I need a human” signal.