How to use Cinch.
Guides for every role at your club. Search if you know what you’re looking for, or browse by role or topic below.
Membership tiers, dynamic pricing rules, the AI concierge’s name and voice, your subdomain, your colors, your email templates — all per-tenant. Defaults in these docs are starting points, not vendor constraints.
By role
Your first 7 days on Cinch. Start here.
Pricing strategy, growth metrics, what to check Monday morning.
Schedules, instructors, member retention, billing recovery.
Check-ins, day passes, member lookup, the day's flow.
Class rosters, attendance, substitutions, after-class notes.
How to book, pay, manage your family, and use the AI concierge.
By topic
Every knob is per-tenant. Pricing, branding, AI voice, schedules — all yours.
What the AI does, what it doesn't, and how to brand its voice.
Stripe Connect setup, application fees, refunds, failed-payment recovery.
Classes, tee sheets, court reservations, waitlists, and dynamic pricing.
Subdomain, colors, logos, member-app icon, and email templates.
We answer email same-day.
Cinch is built and supported by a small team. Email bryce@usecinch.com or text (540) 424-0317. You’ll get a real reply from a real person, usually within an hour during business days.